1. Acceptance of Terms
By accessing our website, contacting us, or using any of our air conditioning services, you agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you ("Customer" or "you") and AC Repair Hyderabad ("Company," "we," "us," or "our").
If you do not agree to these Terms, please do not use our services or website.
2. Services Provided
AC Repair Hyderabad provides professional air conditioning services including but not limited to:
- AC repair and troubleshooting
- AC installation and setup
- AC maintenance and servicing
- AC gas refill and refrigerant services
- AC uninstallation and removal
- Emergency AC repair services
- Preventive maintenance programs
All services are provided by certified and experienced technicians in accordance with industry standards and manufacturer guidelines.
3. Service Appointments and Scheduling
3.1 Booking and Confirmation
- Service appointments can be scheduled via phone, website, or in-person consultation
- All appointments are subject to technician availability
- We will confirm appointment details via phone or email
- Emergency services are available 24/7 with additional charges
3.2 Cancellation and Rescheduling
- Customers may cancel or reschedule appointments with at least 2 hours notice
- Late cancellations may incur service charges
- We reserve the right to reschedule due to weather, emergencies, or technical issues
4. Pricing and Payment Terms
4.1 Service Charges
- All prices are quoted in Indian Rupees (INR)
- Service charges include labor, basic materials, and transportation within service areas
- Additional parts and components are charged separately
- Emergency service calls may include additional charges
4.2 Payment Methods
- We accept cash, UPI, credit/debit cards, and bank transfers
- Payment is due upon completion of services unless otherwise agreed
- For major repairs or installations, advance payment may be required
4.3 Estimates and Final Billing
- Free estimates are provided for most services
- Final charges may vary based on actual work performed
- Any additional work requires customer approval before proceeding
5. Warranties and Guarantees
5.1 Service Warranty
- We provide warranty on all repair work performed by our technicians
- Warranty periods vary by service type and are specified at time of service
- Warranty covers defects in workmanship, not normal wear and tear
- Warranty is void if unauthorized modifications are made
5.2 Parts Warranty
- Replacement parts carry manufacturer warranties
- We will honor manufacturer warranty terms for parts supplied
- Defective parts will be replaced at no additional charge during warranty period
6. Customer Responsibilities
As a customer, you agree to:
- Provide accurate information about AC problems and service history
- Ensure safe and clear access to AC units and electrical panels
- Be present or designate an authorized representative during service
- Inform us of any safety hazards or special conditions
- Make timely payments for services rendered
- Follow maintenance recommendations to prevent future issues
7. Limitation of Liability
Our liability is limited to the cost of services provided. We are not liable for:
- Indirect, consequential, or incidental damages
- Damage to property not directly related to our work
- Issues arising from pre-existing conditions not disclosed
- Damage caused by customer negligence or misuse
- Loss of business, profits, or other economic losses
Our maximum liability shall not exceed the total amount paid for the specific service in question.
8. Safety and Insurance
- All technicians are trained in safety procedures and carry appropriate insurance
- We maintain liability insurance for protection of customers and property
- Customers must inform us of any safety hazards or special conditions
- We reserve the right to refuse service in unsafe conditions
9. Intellectual Property
All content on our website, including text, images, logos, and design elements, is protected by copyright and trademark laws. You may not reproduce, distribute, or use our content without written permission.
10. Privacy and Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to our privacy practices as outlined in the Privacy Policy.
11. Dispute Resolution
11.1 Customer Complaints
- We strive to resolve all customer concerns promptly and fairly
- Complaints should be reported within 7 days of service completion
- We will investigate and respond to complaints within 48 hours
11.2 Legal Disputes
- These Terms are governed by the laws of India
- Any legal disputes will be subject to the jurisdiction of Hyderabad courts
- We encourage resolution through mediation before legal action
12. Force Majeure
We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, labor strikes, or other force majeure events.
13. Termination
Either party may terminate the service agreement at any time with reasonable notice. Upon termination:
- All outstanding payments become immediately due
- Warranty obligations remain in effect for completed work
- Customer data will be handled according to our Privacy Policy
14. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the modified Terms.
For significant changes, we will provide notice via email or website announcement.
15. Severability
If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect. The invalid provision will be replaced with a valid provision that most closely reflects the original intent.
16. Entire Agreement
These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and AC Repair Hyderabad. These Terms supersede all prior agreements, understandings, and communications.
17. Contact Information
For questions about these Terms of Service or our services, please contact us: